Choosing a CRM solution that’s right for your business, like you’re deciding on a business strategy. The final CRM solution will decide the quality of your work. It is your business that will receive the benefits, as well as the troubles that the solution brings. In this post, I will indicate several criteria for you to choose a suitable CRM solution for the business
- THE ABILITY TO HANDLE LARGE DATA IN THE FUTURE
Business process and record everything into CRM in the information phase today, making the CRM system will be enlarged very fast. It is necessary to have a system large enough to meet the business development in the estimated period of 1 year, 3 years, 5 years … It is an extremely important criterion to choose the right CRM solution. For businesses, this criterion will have a huge impact on other criteria. If you ignore this criterion, all other criteria are useless.
- INTEGRATING SOLUTIONS
Businesses need to operate on the best platform to be able to bring the best efficiency, you cannot operate the corporate governance systems in a discrete way, it gives you a lot of troublesome and effective, no need to discuss. When CRM is connected to all ERP, POS, EAM, … and even the path to BI. It is a platform that you need to achieve in your business.
- SCALABILITY, ADDITIONAL FUNCTIONS, MODULES
The complexity of the business process, everyone can anticipate, the expansion of business, marketing programs, the process of launching a new product…. it is impossible to fully measure into one time. So the ability to calibrate a CRM system must be great to meet the operation process. Make sure: easy, fast, and extremely stable.
- SECURITY AND DECENTRALIZATION
Information in the process of operating the CRM system is extremely important, decentralizing information that can be shared, and not sharing … these are the decisive factors for high-level governance in the enterprise. When the CRM system is increasingly open to receiving a variety of information flows, system security must be given real attention.
- MANAGE ALL INFORMATION
CRM not only manages customer information, but also a lot of information needs to be stored for businesses: SMS, calls, activity notes, work schedules, information on social networks, all must be archived. You need to consider whether CRM can store all of this.
- CRM SOFTWARE DEVELOPMENT/SUPPLY PARTNER
Certainly, our grandparents have the phrase “Choose the golden face”, your business partners are consultants for the operation of the business. You need to choose carefully, the better the consultant, the better your business will benefit. The consultant always meets all the needs of the business and most importantly on time.
- EASY TO DEVELOP AND OPERATE
The total solution needs to be carefully considered for training, bringing the solution into operation quickly. Your business staff can be constantly changed.
- BUDGET AND CRM IMPLEMENTATION COSTS
It’s not important to say how important it is, it’s an investment project for businesses. You need to carefully consider the investment options, to fit financially, the net cash flow of the business in the process of choosing a solution. Today, CRM solutions have two options: making projects like tradition and cloud computing. The solution of operating CRM on “cloud” is a real advantage for businesses, the advantages of proven solutions.